Here to help.
— “Stuck, puzzled, or just curious? Ask away.”
hello@sagefox.app We reply within two working days, usually sooner.Common fixes.
The shield isn't appearing when my limit runs out.
Check that Screen Time permission is granted (Settings → watched apps show a green status) and that you've chosen at least one app to guard. Apple's threshold events can take a minute or two to fire — the shield isn't instant by design.
My apps are still locked this morning.
That's the pact working: a new day begins when you open Sage and set today's limit. Open the app, choose your allowance, and the shield lifts.
I won the duel, but the app re-locked after a while.
Each win earns exactly 15 minutes. When they're spent, the fox returns — win again for another 15, or let the apps rest for the day.
I switched phones — where's my subscription?
Open Sage → Settings → Restore purchase, while signed into the same Apple account. Subscriptions are managed by the App Store, so nothing is lost.
How do I cancel?
Settings → Manage subscription takes you to your Apple subscriptions page, or go to iOS Settings → your name → Subscriptions. Cancelling during the 14-day trial costs nothing.
How do I stop using Sage entirely?
Settings → End the pact removes the shield and stops all watching. The fox holds no grudges — you can begin again anytime.